Cancellation policy

Last updated: October 29, 2026

This Subscription Terms and Cancellation Policy (the "Subscription Terms") explains how "Subscribe and save" works, when you're charged and how to cancel. It is the cancellation policy that our product pages and checkout link to when you choose a subscription. Section 17 also explains how to cancel a one-time order or a preorder.

At a glance

  • Your subscription renews automatically. We ship your products and charge you every 1, 2, 3 or 4 months, as you choose, until you cancel.
  • You save 10% on every subscription order. You pay for each order as it comes. There's no minimum number of orders and no fee to sign up or cancel. Tax and shipping are added as checkout shows.
  • When you're charged: your first order at checkout, then each renewal order on its order date. Your account shows your next order date.
  • Cancel at any time: online in your account (log in and choose "Subscription management," or go to motherearthlabs.com/apps/subscriptions, then cancel), or by email or phone. You never have to accept an offer or answer a question to cancel.
  • Skip, pause or change: online in "Subscription management," using the options it shows, or by contacting us (Section 8).
  • Deadline: cancel by 11:59 PM Central Time on the day before your next order date, and you won't pay for that order. If we charge you anyway, we refund it in full. Renewal charges can run at any hour, so canceling a day or more ahead avoids a charge and refund.
  • Reminders: we may email you before a renewal order, but don't rely on it: check your next order date in your account. We always email you before a change to your price, products or shipping charge (Section 11).
  • Refunds: every subscription order is covered by our 30-day satisfaction promise. If you're not completely satisfied, contact us within 30 days after delivery, and we'll refund it, whether you've opened the products or not (Section 14).

1. Who we are and how these Subscription Terms work

1.1 Who we are. "Mother Earth Labs," "we," "us" and "our" mean High Coast Capital L.L.C., doing business as Mother Earth Labs USA, 24210 Scenic Loop Road, San Antonio, Texas 78255, USA. Phone: (210) 408-2800. Email: customersupport@motherearthlabs.com.

1.2 How these Subscription Terms fit with our other terms. These Subscription Terms are part of our Terms of Service and give the details of Section 9 of those Terms. Our Refund Policy and Shipping Policy also apply to every subscription order. If these Subscription Terms and our Terms of Service differ, the one that gives you more rights applies (Section 1.3 of our Terms).

1.3 Words we use.

  • Subscription: your agreement to receive products on a recurring schedule and be charged for each order automatically until you cancel.
  • Plan: how often you receive and pay for an order (every 1, 2, 3 or 4 months).
  • Renewal order: each order after your first one.
  • Order date: the day we charge you for a renewal order and create it.

2. What a subscription is

When you choose "Subscribe and save" on a product page and complete checkout, you start a subscription. You agree that we'll send you that product on the plan you choose and charge your payment method for each order automatically, until you cancel.

  • Your subscription has no end date. It continues until you cancel it or we end it under Section 13.
  • Each order is a separate shipment and a separate charge. You don't pay in advance for future orders.
  • There is no minimum number of orders. You can cancel after your first order.
  • We don't currently offer free trials, introductory prices or prepaid plans. If we offer one in the future, its terms will be shown before you subscribe, and Section 9.4 explains the reminder you'll get.
  • Subscriptions are available only for delivery addresses where the product page shows the subscription option. The option is currently shown for addresses in the United States, Canada, the European Union and the United Kingdom (Section 18.4 has additional terms for the EU and the UK). Subscriptions aren't currently offered for delivery to Australia, New Zealand or Hong Kong (Section 18.5).

3. Plans and price

3.1 Plans. You can choose:

  • Every month
  • Every 2 months
  • Every 3 months
  • Every 4 months

The product page currently names these plans "Deliver Every 30 Days," "Deliver Every 60 Days," "Deliver Every 90 Days" and "Deliver Every 120 Days," but each plan runs by calendar month, so your order date usually falls on the same day of the month. Each order is delivered and billed on the plan you choose. You can change your plan at any time (Section 8).

3.2 Your subscription price. Your subscription price for each product is 10% off the one-time purchase price shown for that product when you subscribe. The product page, your cart and checkout show your subscription price per order before you pay. Tax and shipping are extra (Section 5).

3.3 The same price for every order. Your subscription price stays the same for each renewal order, unless:

  • you add products or change quantities (new items are charged at the subscription price your account shows when you add them); or
  • we change it after giving you notice under Section 11.

3.4 If we lower our prices. If we permanently lower the one-time price of a product in your subscription, we'll check your subscription price within 30 days. If needed, we'll lower it so it stays at least 10% below the new one-time price. This doesn't apply to temporary sales or promotions. A price cut by us will never add a shipping charge to your subscription.

3.5 Currency. You're charged in the currency shown at checkout when you subscribed. Your subscription price in that currency doesn't change with exchange rates.

4. When you're charged

4.1 Your first order. We charge you for your first order when you place it at checkout. It ships as our Shipping Policy explains.

4.2 Renewal orders. We charge you for each renewal order on its order date. It then ships within 2 business days, unless a product in it is out of stock (Section 12.1).

  • Your first renewal order date is 1, 2, 3 or 4 months after your first order, depending on your plan. It's usually on the same day of the month.
  • Each later order date follows the same schedule.
  • If you skip, reschedule or pause an order, your order dates change as you choose.
  • Your next order date is always shown in your account.

4.3 Your payment method. We charge the payment method you used at checkout, or a new one you add (Section 8). If your card issuer or payment provider updates your card details, such as a new expiration date, we may charge the updated card.

4.4 Your authorization. By subscribing, you authorize us and our payment processors to charge your payment method for each order on its order date, until you cancel. If a payment fails, you also authorize the retries described in Section 10. Each charge is your subscription price (or a new price we've notified you of under Section 11 or, in Québec, a new price you've expressly agreed to under Section 18.3), plus applicable taxes and shipping.

5. Taxes and shipping

5.1 What's in each order. Each renewal order includes the products and quantities in your subscription when it is charged. Your account shows them.

5.2 Taxes. We calculate any sales tax, GST, HST or VAT on each order date, using the rates and rules that apply then and your shipping address. For EU and UK addresses, the prices shown may not include VAT. Section 14.2 of our Shipping Policy explains VAT and import duties, including what happens if a carrier asks you to pay them on delivery. For Canadian orders, Section 14.3 of our Shipping Policy explains duties and brokerage fees.

5.3 Shipping. Each renewal order has the same shipping charge as your first subscription order unless you change your address, products or quantities (which can also change whether your order qualifies for free shipping), or we change it after giving you notice under Section 11 (in Québec, only with your express consent under Section 18.3). Your account shows the shipping charge for your next order.

6. No fees

We don't charge sign-up fees, cancellation fees, late fees, failed-payment fees or any other subscription fees.

7. How to cancel

7.1 Cancel online.

  1. Log in to your account using the account icon at the top of our website. You don't need a password: we'll email you a one-time code.
  2. Choose "Subscription management." If that doesn't open your subscriptions, go to motherearthlabs.com/apps/subscriptions while you're logged in.
  3. Select your subscription and choose the cancel option.
  4. If asked to confirm, confirm that you want to cancel.

Then check that "Subscription management" shows your subscription as canceled.

You don't need to call us. You never have to answer questions or accept offers to cancel: if the online page asks you to, or if anything stops you from canceling online, cancel by email or phone instead (Section 7.2).

7.2 Cancel by email or phone. You can also cancel by:

  • emailing customersupport@motherearthlabs.com, ideally from the email address on your account, with the subject line "Cancel my subscription"; or
  • calling (210) 408-2800, Monday–Friday, 9 AM–5 PM Central Time, excluding US federal holidays. Outside those hours, please email us instead.

You don't need to log in to cancel this way. We'll cancel your subscription and confirm by email within 1 business day. If you contact us by the deadline in Section 7.3 and are charged anyway, we'll cancel that order and refund the charge in full.

7.3 Deadline to avoid paying for the next order. If you cancel by 11:59 PM Central Time on the day before your next order date, you won't pay for that order. If we charge you for it anyway, however you canceled, we'll cancel that order and refund the charge in full. Renewal charges can run at any hour, so canceling a day or more ahead avoids a charge and refund. Your next order date is shown in your account.

7.4 What happens when you cancel.

  • Your cancellation takes effect right away. We won't charge you for any more orders.
  • If you cancel by email or phone, our confirmation email shows the date and time we received your cancellation.
  • An order we've already charged will still ship, unless you ask us to cancel it. Contact us right away. If it hasn't shipped, we'll cancel it and refund you in full within 7 business days. If it has shipped, contact us within 30 days after delivery, and we'll refund it under our 30-day satisfaction promise, whether you've opened the products or not.
  • We don't charge a cancellation fee, and you keep the subscription discount on orders you've already received.

7.5 Subscribing again. You can start a new subscription at any time. Its price will be 10% off the one-time price at that time.

7.6 Closing your account. If you ask us to close your account or delete your personal information, we'll cancel your subscriptions first and confirm by email.

8. Skip, pause or change your subscription

8.1 What you can do. You can make these changes at any time, online in "Subscription management" using the options it shows, or by contacting us:

  • skip your next order;
  • change your next order date;
  • change your plan (how often you receive orders);
  • add, remove or swap products, or change quantities;
  • change your shipping address;
  • pause your subscription and resume it; and
  • update your payment method (we'll email you a secure link to do this).

8.2 Deadline for changes. Changes made before an order is charged apply to that order. Your next order date is shown in your account.

8.3 Pausing. While your subscription is paused, we won't ship or charge you. It stays paused until you resume it, or until the resume date you chose, if you set one. Your account shows your next order date when you resume.

8.4 Prices after your changes. Changes you make aren't price changes by us. Your account shows your current subscription price and shipping charge.

9. Reminders and notices

9.1 Your confirmation. After you subscribe, we email you an order confirmation you can keep. It shows the details of your first order. These Subscription Terms explain how to cancel and the deadline to avoid paying for the next order, and we'll email you a copy if you ask.

9.2 Before each renewal order. We may email you a reminder before a renewal order, but we don't yet promise one before every order. Please check your next order date in "Subscription management." If you do nothing, we'll charge you on the order date and ship the order (Section 4.2).

9.3 Once a year. We may not send you a yearly reminder of your subscription terms yet. You can read these Subscription Terms on this page at any time, and your account shows your products, how often you're charged and how much.

9.4 End of any trial or introductory price. We may offer a free trial or a discounted introductory period in the future. If your price will go up when it ends, we'll email you 7 to 10 days before it ends with the end date and the new price.

9.5 Price and other changes. Section 11 explains the notice we give before changing your price or terms.

9.6 How we send notices. We email notices to the address on your account, and your account shows your subscription details at any time. Please keep your email address up to date. These emails are about your subscription, not marketing, so you'll get them even if you unsubscribe from marketing emails.

10. Payment problems

If a payment fails, we won't ship the order until payment goes through. We may email you a secure link to update your payment method, and we may try the payment again over the following days. If a retry succeeds, the order ships within 2 business days, unless a product in it is out of stock (Section 12.1). If the payment still fails after the last retry, we won't ship that order, and your subscription may be paused or canceled. You won't be charged while it's paused. To restart, update your payment method and resume your subscription in "Subscription management," or contact us. We never charge late fees.

11. Changes to your subscription price or terms

11.1 Changes you make. Changes you make, such as adding products or changing your plan or address, are covered by Section 8.

Québec: Sections 11.2 to 11.5 do not apply to consumers in Québec. Section 18.3 explains how changes work in Québec.

11.2 What we may change. We may change:

  • the subscription price of a product;
  • the products or formulas included in your subscription (for example, an updated formula);
  • the shipping charge we set for renewal orders; and
  • the plans and account features we offer, such as skip, pause and payment options.

We'll change prices, products or shipping charges only for a valid reason, such as changes in our costs for ingredients, packaging, manufacturing or shipping, or changes in taxes or the law. We won't change your subscription price more than twice in any 12-month period. We may also propose a change to any other term of your subscription, with the notice in Section 11.3, but it applies to you only if you agree to it. We'll never use a change to make it harder to cancel. Changes to our Refund Policy apply to renewal orders only as Section 14 explains.

11.3 How much notice we give. We'll email you before a change to your price, products or shipping charge takes effect:

  • United States: at least 14 days and no more than 30 days before the first renewal order the change applies to.
  • Canada (outside Québec), the EU and the UK: at least 30 days and no more than 60 days before the first renewal order the change applies to.

The email will show what's changing, with the old term and the new term side by side. It will explain why, give the date the change takes effect, and tell you how to cancel.

11.4 Your choices.

  • Keep your subscription: do nothing, and a change to an item in the list in Section 11.2 applies. A change to any other term applies only if you agree to it.
  • Cancel before the change: cancel by the deadline before your first order at the new terms, with no fee.
  • Refuse the change after it starts: cancel within 30 days after the change takes effect, with no fee or penalty. For any order you paid for at the new terms, we'll refund the difference between what you paid and what you would have paid before the change.
  • A price increase you didn't agree to: if you cancel within 14 days after your first charge at the higher price, you can choose a full refund of that order instead. If it hasn't shipped, we'll cancel it. If it has shipped, contact us within 30 days after delivery, and we'll refund that order in full, whether you've opened the products or not. You don't need to send opened products back. If we ask you to send unopened products back, we'll send you a free return label or refund the postage you paid.

11.5 Plans and features. If we stop offering a plan or feature you're using, we'll give you notice as Section 11.3 explains, and you can choose another option or cancel.

12. Out-of-stock, discontinued and reformulated products

12.1 Out of stock. Some products can still be ordered, and charged, while they're out of stock. If an item in your renewal order is out of stock on its order date, we may still charge you for it and ship it when it's back in stock. You can also skip, swap or cancel. If we've charged you and then can't ship within our shipping time, we'll tell you, and you can choose to wait or cancel for a full refund (Section 9 of our Shipping Policy).

12.2 No substitutions without your consent. We'll never send you a different product, or charge you for one, unless you agree.

12.3 Discontinued products. If we discontinue a product in your subscription, we'll tell you at least 30 days (60 days in Québec) before your last order of it. You can swap to another product. Otherwise, we'll remove it from your subscription. If it was the only product, your subscription ends after your last order, and we'll confirm this by email. If we must stop sooner because of a product recall, a safety concern, a legal requirement or a supply failure outside our control, we'll tell you as soon as we can. You won't be charged for orders we don't send.

12.4 Reformulated products. Small changes to labels or packaging that don't affect what's in the product may happen without notice. If we make a significant change to a product in your subscription, we'll email you before the first order that includes the new version. Significant changes include changes to its ingredients, the amount of an ingredient per serving, the serving size, the number of servings or its allergens. Outside Québec, we give this notice as Section 11.3 explains. In Québec, we ask for your consent as Section 18.3 explains. You can keep the product, swap it, skip an order or cancel. If an order with a significantly changed product ships before we've told you, you can ask for a full refund, opened or not, as Section 14 explains.

13. If we end your subscription

We may end a subscription, for example if we discontinue a product or stop offering subscriptions, by telling you at least 30 days in advance (60 days in Québec). The exception in Section 12.3 for recalls, safety concerns, legal requirements and supply failures also applies. We may also end a subscription under Section 24.2 of our Terms, for example in a case of fraud. You won't be charged for orders we don't send.

14. Returns and refunds of subscription orders

Every subscription order is covered by our Refund Policy:

  • if you're not completely satisfied with a product, contact us within 30 days after delivery, and we'll refund the price you paid and taxes, whether you've opened it or not, under our 30-day satisfaction promise. If we refund a whole order, we also refund its shipping charge. You don't need to send opened products back. If we ask you to send unopened products back, we'll refund the postage. There's no restocking fee;
  • if a product arrives damaged, defective or not as ordered, our Limited Warranty applies, opened or not;
  • if you forgot to cancel, Section 9 of the Refund Policy explains your options; and
  • asking for a refund doesn't cancel your subscription. To stop future orders, cancel as Section 7 explains.

Changes to our Refund Policy. If we change our Refund Policy, the version in effect when a renewal order is charged applies to that order. If a change reduces your refund rights, for example by ending our 30-day satisfaction promise, we'll email you at least 30 days before it applies to your renewal orders, and you can cancel before then at no cost (Section 7). If you live in Québec, a change like this applies to your renewal orders only if you expressly agree to it, or as Québec law otherwise allows (Section 18.3).

15. Discounts and rewards

15.1 Your subscription discount. The 10% subscription discount applies automatically to every subscription order.

15.2 Other discount codes. WELCOME10 and GovX ID codes are for one-time purchases only and can't be used on subscriptions. Most other discount codes can't be used on subscriptions either; checkout shows whether a code applies before you pay. If a code does apply to a subscription, it applies to the order you use it on, and to later orders only if the offer allows it.

15.3 Rewards. Subscription orders earn and use rewards points only as our Rewards Program Terms and the rewards panel on our website describe.

16. Your account and records

  • Your account. You manage your subscription through your customer account, which uses your email address. Your account shows your products, prices, plan, next order date and order history.
  • Keep it current. Please keep your email address, shipping address and payment method up to date.
  • Our records. We keep a record of your subscription order, which shows the date and time you subscribed. The version of these Subscription Terms in effect then is the version you agreed to. We keep this record for at least 3 years, or until 1 year after your subscription ends if that is later. We also keep a record of your cancellation. You can ask us for a copy at any time.
  • Past versions. We keep a dated copy of each version of these Subscription Terms we publish, and we'll send you the version you agreed to if you ask.
  • Privacy. Our Privacy Policy explains how we handle your information.

17. Canceling a one-time order or a preorder

  • One-time orders. Contact us as soon as possible at (210) 408-2800 or customersupport@motherearthlabs.com, or reply to your order confirmation email. If your order hasn't shipped, we'll cancel it and refund you in full within 7 business days. Most orders ship the same business day or the next one, so please contact us quickly. Once an order ships, our Refund Policy applies, including our 30-day satisfaction promise.
  • Preorders and out-of-stock products. We charge you when you order unless checkout says otherwise. When we mark a product as a preorder, the product page says so and may show an estimated ship date. Some out-of-stock products can also be ordered without a preorder label. You can cancel any of these orders at any time before it ships for a full refund. If we can't ship on time, Section 9 of our Shipping Policy explains your options.

18. Region-specific terms

18.1 United States

If the law of your state gives you more rights about subscriptions than these Subscription Terms, those rights apply.

18.2 Canada

  • Your contract copy. Within 15 days after you subscribe, we'll email you a copy of your contract that you can save and print, with a link to these Subscription Terms (Section 23.2 of our Terms).
  • Provincial cancellation rights. Section 14 of our Refund Policy and Section 23.2 of our Terms explain your additional rights to cancel.
  • Changes, including in Ontario. Section 11.2 lists the terms we may change and how often. A change takes effect no earlier than 30 days after you receive our notice. Instead of accepting it, you can cancel, with no conditions, fee or penalty.
  • British Columbia. You may cancel at any time, before or after an order date, without charge or penalty. If you cancel after a renewal order is charged but before it ships, we'll cancel it and refund you in full within 15 days. If it has shipped, you can ask for a refund under our Refund Policy, and we'll give you any other refund British Columbia law requires within 15 days after you cancel.
  • Personal importation. We may limit orders shipped to Canada to about a 90-day supply of each product, based on the label directions, and to no more than a 90-day supply of each product in any 90-day period (Section 14.4 of our Shipping Policy). If we find that your plan and quantities would go over that, we'll contact you to adjust them before we ship, and we'll refund in full any part of an order we don't ship.

18.3 Québec

These provisions apply to consumers in Québec, in addition to Section 18.2.

  • Online cancellation. You can cancel online at any time in your account (Section 7.1), or by email (Section 7.2). You never need to call us.
  • Changes only with your consent. We'll change your subscription price, the products or formulas in your subscription, the shipping charge we set, or any other term of your subscription, only with your express consent. We'll ask for it at least 30 days before the change would take effect, in a notice that sets out the old term, the new term and the date. If you don't agree, your subscription continues on its current terms. We may still end it later by giving you at least 60 days' notice (Section 13).
  • Ending your subscription. If we end your subscription, we'll give you at least 60 days' notice (Sections 12.3 and 13).
  • Amounts we shouldn't have charged. If we charge you an amount the Consumer Protection Act doesn't allow, we'll refund it.
  • Your legal warranties. You benefit from the legal warranties under the Québec Consumer Protection Act and the Civil Code of Québec. Nothing in these Subscription Terms limits them.

18.4 European Union and United Kingdom

We currently offer subscriptions for delivery to the EU and the UK. These provisions apply to consumers living in the EU or the UK, in addition to the rest of these Subscription Terms.

  • Your right to withdraw. You can withdraw from your subscription within 14 days after you, or a person you name (other than the carrier), receive your first delivery, without giving a reason. Withdrawing ends your subscription. The right doesn't apply to products whose safety seal has been broken, but each separately sealed item counts separately, and our 30-day satisfaction promise still covers opened products. We'll refund all payments for the first order, including standard delivery, within 14 days after you tell us. Section 13 of our Refund Policy and Section 23.4 of our Terms explain how to withdraw and how the refund and return work. Appendix A of our Terms has a model form.
  • Canceling after 14 days. After the withdrawal period, you can cancel at any time as Section 7 explains. Your cancellation stops future orders.
  • Canceling without logging in. You don't need to log in to withdraw or cancel. Email customersupport@motherearthlabs.com with your name, the email address you used and, if you have it, your order number, or call us (Section 7.2). Tell us when you want your cancellation to take effect (right away, unless you choose a later date). If you're ending the contract early for a serious reason under the law of your country, you can tell us the reason, but you don't have to. Our website doesn't yet have a "Cancel contracts here" link.
  • Prices and taxes. The prices shown for EU and UK addresses may not include VAT. Section 14.2 of our Shipping Policy explains what happens if a carrier asks you to pay VAT, duties or fees on delivery.
  • Changes. We'll email you at least 30 days and no more than 60 days before the first renewal order that a change to your price, products or shipping charge applies to (Section 11.3).
  • Charges after you cancel. If we charge you for an order after we receive your cancellation, we'll cancel that order and refund the charge in full.
  • United Kingdom. We'll also give you any information, reminders and cooling-off rights that UK subscription law requires.
  • Your legal rights. You keep your rights under the law of your country if a product is faulty or not as described (Section 13.7 of our Refund Policy).

18.5 Australia, New Zealand and Hong Kong

We don't currently offer subscriptions for delivery to Australia, New Zealand or Hong Kong. Orders for those places are one-time orders. If we offer subscriptions for delivery to New Zealand or Hong Kong in the future, the product page will show the subscription option for your address, and these provisions will apply:

  • Quantity limit. Each subscription order may include no more than a 3-month supply of each product, based on the label directions (Section 14.9 or 14.10 of our Shipping Policy). If your plan and quantities would go over that, we'll contact you to change them before we ship, and we'll refund in full any part of an order we don't ship.
  • Changes. We'll email you at least 30 days and no more than 60 days before the first renewal order that a change to your price, products or shipping charge applies to (Section 11.3).
  • Your legal rights. Section 23.6 or 23.7 of our Terms applies to you.

19. Changes to these Subscription Terms

We may update these Subscription Terms. We'll post the new version on this page with a new "Last updated" date. A change that affects your active subscription applies to you only as Section 11 explains, or, for a change to our Refund Policy, as Section 14 explains (Section 18.3 in Québec). Other changes to these Subscription Terms are made as Section 24.1 of our Terms explains. They never change an active subscription except as Sections 11 and 14 allow or, in Québec, only with your express consent under Section 18.3 or as Québec law otherwise allows.

20. Contact us

High Coast Capital L.L.C., doing business as Mother Earth Labs USA
24210 Scenic Loop Road, San Antonio, Texas 78255, USA
Phone: (210) 408-2800
Email: customersupport@motherearthlabs.com
Customer support hours: Monday–Friday, 9 AM–5 PM Central Time, excluding US federal holidays.